Refund & Cancellation Policy

1. Listing Fee Refund Policy

The sections below explain how that policy is applied in practice. They supplement, and do not override, the clause above.

2. What you are paying for

JaipurBnB charges hosts a pre-paid subscription fee to publish and maintain a property listing for a fixed number of days. The fee buys placement in the JaipurBnB directory for that period. It is not a commission, and it is not linked to how many enquiries or bookings the listing receives.

3. Verification and the 48-hour window

Every listing is manually reviewed by a member of our team, not auto-approved. Review begins once payment is received and is completed within 48 hours. Where a submission is received on a Sunday or a public holiday, review is completed on the next working day.

The outcome will be one of the following:

• Approved, your listing goes live immediately and your subscription period begins.
• Rejected, your listing does not go live and a 100% refund of the subscription fee is initiated, as set out in section 1.

You will be notified of the outcome by email at the address registered on your host account, and the status is also shown on your host dashboard.

4. When you receive a full refund

A 100% refund of the subscription fee is issued where:

• your listing is rejected at verification for failing to meet our verification or quality standards;
• a duplicate payment was taken for the same listing and the same period, due to a technical error;
• you were charged but no listing was created because of a fault on our side; or
• a payment was debited but the transaction failed and did not activate a subscription. Such amounts are usually reversed automatically by the payment gateway or your bank within 5-7 working days.

5. When a refund is not available

Once a listing has been approved and published, the subscription fee is non-refundable for the remainder of that period. In particular, no refund is due where:

• you choose to remove, hide, pause or delete a live listing before its period ends;
• you are dissatisfied with the number of enquiries, views or bookings received, JaipurBnB sells directory placement, not a guaranteed volume of business;
• your property becomes unavailable, is sold, or you stop hosting;
• the listing or the host account is suspended or terminated for breach of our Terms & Conditions or Host Listing Terms, including for fraudulent, misleading or unlawful content;
• the subscription simply expires at the end of its term; or
• you purchased a longer plan and later wish to move to a shorter one. Plans are not partially refundable or pro-rated.

6. Cancellation of a subscription

Subscriptions are one-time, fixed-term purchases. They do not renew automatically and no recurring mandate or auto-debit is set up on your card or bank account. Nothing further is charged unless you actively purchase a new period.

You may stop using the service at any time by simply not renewing. If you wish to take a live listing down before its period ends, you may do so from the host dashboard or by writing to us, but as set out in section 5 the fee for the current period is not refundable.

7. How refunds are processed

• Refunds are made only to the original payment source used for the transaction, the same card, UPI handle, wallet or bank account. We cannot redirect a refund to a different instrument or to a third party.
• Refunds are processed through Razorpay, our payment gateway.
• JaipurBnB initiates the refund promptly after a rejection decision. The amount is credited within 5-7 working days.
• The final leg of the credit is controlled by your bank, card issuer or UPI provider and their processing time may extend the total slightly. Any such delay is outside our control.
• Refunds are made in Indian Rupees (INR) for the full amount paid. We do not deduct any processing or administrative charge from a rejection refund.

8. How to request a refund

Where a listing is rejected at verification, you do not need to do anything. The refund is initiated by us automatically.

In any other case covered by section 4, write to us with:

1. the email address registered on your host account;
2. the Razorpay payment or order identifier from your payment confirmation email;
3. the date and amount of the payment; and
4. a short description of the issue.

Send this to jaipurbnb@jaipurbnb.com. We acknowledge refund requests within 24 hours and confirm the outcome within 7 working days of receiving the information above.

9. Chargebacks

If you believe a charge is incorrect, please contact us before raising a chargeback with your bank or card issuer. We will almost always be able to resolve the matter faster directly. Where a chargeback is raised in respect of a validly delivered, live listing, we reserve the right to contest it and to suspend the associated account pending the outcome.

10. Disputes

Any dispute concerning a refund is governed by the dispute resolution and governing law provisions of our Terms & Conditions - arbitration seated at Jaipur, Rajasthan, under the laws of India. Complaints may be raised with our Grievance Officer, Saurabh Kayal, at jaipurbnb@jaipurbnb.com, 401, Kings Avenue, Kings Road, Nirman Nagar AB, Jaipur, Rajasthan 302019, India.

11. Changes to this policy

We may update this policy from time to time. The version in force at the time you make a payment is the version that applies to that payment.